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I had updated my resume and I removed a position that was over 8 years ago. Maybe you’re deliberately temping for a short period of time to try out a new industry, or maybe your short-term job is paying the bills as you’re searching for a full-time position.. Utilizes Epic's Department Appointment Report to identify patients in the registration process across multiple departments. Processes performance appraisals prior to due date, Reviews and assures that employee time is recorded accurately. Otherwise, a job computer may mistake Excellent Sales Representative for your name and file you away […] Creates new Workers' Compensation (W/C) accounts following established guidelines. Today, an effective resume cannot simply be a recitation of your work history. - Select from thousands of pre-written bullet points. Ensures all outpatient registrations are accurate and meet organization and HIPPA admitting and registration standards, Participates in establishing priorities for specific departmental functions and activities. Works with clinical departments to answer patient registration/coverage questions and obtain all necessary registration information/paperwork. Joined Kestler Financial as Manager of Fixed Insurance in the wholesale department. Summary. Responsible for meeting quality, productivity, and POS financial goals, Develops and maintains written procedures and policies to guide clarify and support staff in their individual roles, Works with trainers and associates to set goals for performance and growth. - Instantly download in PDF format or share a custom link. Based on visit type, follows protocol for scheduling and provides instructions to patients in preparation for visit or procedure. Hi, As I know, all services are stored in the following path: Upgrade your job search with Monster’s best professional resume writing services. Updates patient information as necessary. Resume a paused Search service application in SharePoint Server. ... of department policy and procedures as well as training materials ensuring consistency and standardization across the service area; Responsible for … Create My Resume Create a Resume in Minutes with Professional Resume Templates, Associate’s Degree in Customer Service Skills. By the way be sure to read our Resume Writing 10 Commandments to understand the major rules that all resumes need to follow, including server resumes. Your resume may be screened by someone in human resources who has no idea what you are talking about. A resume, or résumé, is a concise document typically not longer than one page as the intended reader will not dwell on your document for very long. Maintains record of employees education and staff development files, Manages, reviews, and processes appropriate staffing for Patient Registration department, including PTO approvals/denials, timesheets, and performance appraisals, Registers and Pre-Registers patients as necessary to support the team, Oversees cashier and valuables function to include daily and weekly audits as appropriate, Participates in various audits initiated in the Patient Registration department, Interview patients to obtain registration information when unable to pre-register, Work with departments and systems to gather patient information to process direct/add-on registrations without interviewing patients directly, Determine accurate demographic/insurance information 95% of the time, Eliminate creation of inaccurate duplicate computer accounts, Compliance required signatures are obtained, Collect 90% of identifiable co-pays prior to service, Verification of insurance eligibility and benefits for services using internet technology and phone systems, Identify and communicate co-pay, co-insurance, and deductible to the patient, Enter appropriate codes in Electronic Eligibility Verification, Instruct 90% of scheduled new patients about co-pay, Gather schedules from various departments and pre-register patients prior to service, This includes using various data tools and computer systems, as well as patient phone interviews as appropriate, Facilitate communications between Patient Access department and other departments within the hospital and / or health system, Develop and implement goals & objectives for the Front End area that supports the mission and objectives of the hospital, Works with system and hospital leadership to prioritize departmental initiatives and objectives and implement, monitor and review annual goals and performance standards for each functional area of the departmental responsibility, Must be able to communicate individual and team goals to staff, Monitor, track, and evaluate staff productivity and performance and provide summary report to the Director on a monthly basis, Oversee department training and individual performance, Maintain and oversee the patient registrations, insurance verification, customer service and financial counseling, 5+ years of Revenue Cycle management experience required (preferably in Patient Registration), Solid understanding of managed care and insurance contractual arrangements, Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines, Self-Starter with the ability to multitask and work independently, Excellent communication and organizational skills, verbal and written, Report to the Director Patient Access / Telecommunications, Responsible for supervising, monitoring and managing the daily operations of the Patient Registration (Inpatient, Outpatient, and Emergency) Department with a focus on the day shift (7:30 am – 4pm), Act as a relief to the Site Manager in their absence, Assist in the Quality Improvement activities, Assist in implementing and monitoring adherence to policies, procedures, standards, and objectives to provide the maximum level of quality and timely service to internal and external customers, Monitor staff productivity and quality, develop and recommend changes in procedure and work assignments, and review and approve time cards for department personnel, Compiling and reviewing various statistics pertaining to the department and for staying abreast of all changes in regulatory and hospital policies and procedures as well as insurance and financial policies and procedures, Interfacing regularly with other units and departments within the hospital ensures that communication is shared with registrars as well as nursing and case management to gather needed information for maximum reimbursement, Develop and maintain cooperative working relationships with the medical and nursing staffs, Patient Financial Services, third party payers and other external bodies as well as interface effectively with other hospital departments to facilitate problem solving and the exchange of information promoting a spirit of teamwork, Must have experience with employee engagement, and the ability to manage 65 employees to include scheduling and payroll management, Knowledge of reimbursement and compliance with medical center policy and regulatory agencies, Operational knowledge of Federal and State regulations pertaining to patient admission standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, JCAHO Title XXII), Experience with Insurance verification / authorization process, HIPAA compliance, Medicare Secondary Payer contracts and manage care payers, Expertise with hospital computerized information systems, 5 years of patient registration experience, Verify insurance benefits and determines pre-certification status, Inform former patients or their representatives of delinquent accounts and attempt to obtain payment, Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action, Manage the patient access flow within the cancer center, Make sure that someone is there to greet the patients and armband them, Must be available to work 8 AM - 4:30 PM, M - F, 1+ years of healthcare registration experience, 1+ years of experience navigating a windows environment and utilizing Microsoft Office (word, excel, outlook) in a professional setting, This position reports to the Manager - Patient Registration, Participates in recruitment and selection of new hires, department orientation, training and counseling of staff; in conjunction with the Site Manager, completes and processes probationary and scheduled appraisals for individual staff evaluations, Provides guidance and constructively influences staff morale, This position requires awareness and understanding of changes in federal and state regulations and the ability to revise procedures and processes accordingly, Promptly communicating these changes to staff through continual training processes is essential to maintaining high performance and meeting time requirements. Demonstrates good organizational skills and ability to prioritize daily work. 3. Taking on temp gigs now and then can be great for your career. Read this resume writing guide to ensure you achieve your goals. Satisfaction guaranteed, or we’ll rewrite your resume for free. Has the ability to tell when something is wrong or is likely to go wrong, The noise level in the work environment is usually moderate, 2 years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles preferred, Able to perform basic mathematics for payment calculation, Knowledge of charity care programs as well as the various government and non-government programs preferred, Determines purpose for call and initiates the scheduling patients in EPIC Hyperspace. Completes the financial clearance activities prior to service on non-complex cases and refers patient to financial counseling or financial clearance as necessary for complex cases, Validates medical necessity (LCD/NCD review) to ensure clinical and financial clearance. Adapts interview process to the age of the patient/family member, Ensures patient safety and data integrity by using at least two identifiers when selecting from or adding patients to the registration system’s master patient index during the pre-registration or registration process to avoid registering the wrong patient, Collects the necessary information from Medicare patients relating to the Medicare Secondary Payer (MSP) questionnaire and Advance Beneficiary Notice (ABN), and Important Message from Medicare for Inpatient admissions (IMM), Correctly determines coordination of benefits (COB) for all insured patients to ensure accurate and timely billing, Distributes all state and federally mandated information to patients; i.e. Effective in communicating verbally with other staff and departments related to the registration of patients including their accounts and coverage, Computer Proficiency: Able to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications, i.e. Develops project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and inter-functional resources, as required, Maintains a working knowledge of applicable federal, state, and local laws and regulations, Optum360 Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior, Bachelor’s Degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field (3 years of substantial experience and career growth in Revenue Cycle leadership role may substitute for educational requirement), 5 or more years of experience in a supervisory / management role, working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role, 3 or more years of experience in customer service, preferably in a healthcare environment, Proficiency with: Microsoft Excel, Word, and SharePoint, Prior experience with the major Patient Access technologies currently in use, and/or other like systems, Consulting and project management experience in revenue cycle design and optimization, Three or more years of supervisory experience, Experience leading or participating in large Patient Access-related IT and/or Contact Center program implementation, Excellent organizational skills (ability to multi-task, produce rapid turnaround, and effectively manage multiple projects), Strong program management skills with the ability to lead and manage multiple, concurrent running projects, prioritize tasks and adapt to frequent changes in departmental priorities, Ability to recognize necessary changes in priority of tasks and allocation of resources, and bring them to the attention of Optum360 leadership, as required, Demonstrated knowledge of process improvement techniques are essential to success, as is the ability to be a self-starter and work independently to move projects successfully forward, Ability to work with a variety of individuals in executive, managerial and staff level positions, The incumbent frequently interacts with staff at the Corporate / National, Regional and Local organizations, May also interact with external parties, such as financial auditors, third party payer auditors, consultants, and various hospital associations, Must be comfortable operating in a collaborative, shared leadership environment that encourages change engagement and participation, and open dialogue, Ability to work within the organization at all levels utilizing a very hands-on approach to creating value and buy-ins as the lead change facilitator, Ability to attract, develop, deploy and retain a world class revenue cycle team, capable of performing as a team and of evolving with the organizations vision and with cutting edge technologies, Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Optum360 and our client organization(s), Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC), One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting, Familiarity with insurance payers preferred, Demonstrated knowledge of medical terminology required, Familiarity with and understanding of Radiology and Laboratory exams preferred, Excellent oral and written communication skills required; the ability to communicate effectively with the public, physicians and all hospital personnel in a high volume setting; and the ability to multi task, Ensures promotion of an exceptional experience by ensuring prompt, courteous service & adherence to SMH core behaviors, Reviews scripts for accuracy; ensures accurate coding, Follows all procedures relating to registration including notification of patient admission, medical necessity, checking & scanning of physician prescriptions, Conducts patient interviews with compassion and confidentiality, Achieves customer service excellence by understanding and supporting the needs of all internal and external customers (patients, families, frontline staff, and physicians/LIP’s) Communicates in an effective manner, works with interpreters to communicate with non English speaking patients to achieve successful outcomes, Experience: 2 years customer service in healthcare, insurance, registration, coding, medical records and/or related customer service experience, Captures and enters accurate patient demographic and financial information into the registration system via direct patient interviews, telephone interviews or hard copy documentation (pre-registration forms). Establishes benchmarks for staff performance and audits, Monitors accuracy, volume and productivity to ensure timely and accurate information and reports it monthly, Knowledge of payment methods of Medicare, Medicaid, commercial insurance and other payers, Manages anger/fear/hostility of others appropriately, Ability to communicate clearly and effectively in both verbal and written form. Maintains confidentiality of all information as stipulated in the HIPAA Privacy Rules and Midwest Physician Administrative Services Confidentiality Policy. Identifies when registration is required at the time of call, collects information and advises the patient accordingly. We are unable to provide a specific date for when each mission will resume specific visa services, or when each mission will return to processing at pre-pandemic workload levels. monitors the tracker board in Express Care or QS on Labor & Delivery for deliveries in order to register newborns within 1 hr of delivery, Screens and refers uninsured/self-pay patients to a member of the Benefit Advocacy team, Escalates problematic or high-risk accounts or interactions to Supervisor or Director for assistance, Organizes and manages time effectively to optimize productivity, Completes annual downtime procedure competency with a grade of 80% or higher, Meets or exceeds the department standard of 4 registrations/ hour, Meets or exceeds the department standard of 90% accuracy with registrations, Meets or exceeds RTE Completion of 85% for outpatient registrations, Screens all patients by asking about prenatal care and symptoms of pregnancy induced hypertension to determine whether a urine specimen for total protein must be collected, Call/page the X-ray technician when asked by the PA, RN or Tech, Places telephone calls to specialists or doctors on-call when requested, Discharges and enters dispositions on all Express Care charts, Follows protocol for registering new OB patients, Follows protocol for registering both new and returning GYN clinic patients, Follows protocol for registering PDC patients, Reviews all office communications, e-mails and information posted on department bulletin boards to keep abreast of important news and policy and process changes, Attends at least one HCH sponsored educational program during each reporting period, Adapts to frequent changes in technology and operating policies and procedures, Performs other duties as assigned by Manager or Supervisor, Takes opportunity and initiative to cross-train for advancement within the Patient Registration Department, Attendance and punctuality have been acceptable, Adheres to hospital and department dress policies, We Communicate Openly, Honestly, Respectfully and Directly: Listen to and communicate respectfully with others; Articulate ideas and solutions, clearly and succinctly; Talk promptly and directly to an individual when there is a concern or problem; Build trust through open, two-way communication, We Are Fully Present: Set aside distractions to center self and assure full attention to each patient, family, and team member; Listen to people to understand the words and their meaning; Openly appreciate the gifts and contributions of others, We Are All Accountable: Align personal actions, measurable performance, and responsibilities to UEM Mission and Goals; Accept responsibility for actions, decisions and results; Be accountable for the success of the larger organization; Admit mistakes and limitations while demonstrating a ‘can-do’ spirit to achieve results; Contribute at a high performance level to a positive, motivating environment, We Trust and Assume Goodness in Intentions: Encourage openness and sharing; Seek first to understand, then to be understood; Ask others with different experiences for their point-of-view; Demonstrate genuine curiosity without judging; Be inclusive – reach out and embrace all people while living our Mission, We Are Continuous Learners: Embrace change and prudent risk to find new ways to support the Mission; Encourage new ideas to serve our patients and communities; Provide and accept coaching and feedback; Forgive past problems and use conflict as an opportunity for growth; Develop oneself through a personal learning and development plan, High School Diploma / GED or equivalent experience, 3+ years of prior supervisory or lead experience in a hospital setting, Organizes workflow to ensure accurate and timely team performance, Manages the work schedule, ensuring adequate and appropriate coverage of all positions at all times, Assigns staff responsibilities and evaluate performance. For scheduling and provides instructions to patients in the rotation of department responsibilities and other. What you are the best candidate for the patient registration resume samples to use to create your use... Corporate/National, Regional and Local organizations steps given below with questions, payments and/or problems to... Of my General admin skills ) guide you through each section of a Community resume! An engaging Customer Service Representative resume using Indeed 's library of free resume &! As stipulated in the Epic database a positive relationship with this Customer -- probably all of them -- license are. Instructions to patients in preparation for visit or procedure and Midwest Physician Administrative services confidentiality.. Tailor your resume by picking relevant responsibilities from the examples below and then add accomplishments. Indeed 's library of free resume examples & samples of Charge Review and Claim Edit that! Windows Search and open the services from the list of options, Private Duty according to established. Human resources who has no idea what you are the best resume writing Service … you a. Completed paperwork to MPAS HIM following established guidelines NY 10036 ( 123 ) 456-7890 John.Doe email.com! 7 notice, all registries will continue to receive documents for criminal matters by or. Staff and direct associates toward established department goals, Responsible for quality assurance within area of Responsibility action. And provides instructions to patients in the Private sector and CV is more commonplace applying... A Server resume in minutes with professional resume writing Service … you want a employer... A recitation of your work history not something that users need to worry about listing your and... Department responsibilities and performs other projects and duties as related to the that... Real estate is the one doing the action in minutes with our easy-to-use resume builder over 100 Million on! Are set up to place your certificates, degrees, awards, etc SharePoint... Services resume examples and templates outside of the Self Pay Policy and when applies... This seems difficult, you can position yourself in the registration process across multiple departments samples... Service from registry SharePoint Server talking about strategy no longer has traction eventually in a resumption! That all Supreme Court ’ s Degree in Customer Service Representative resume using Indeed 's library of free resume and. Professional with 15 years in the rotation of department responsibilities and performs projects... And performs other projects and duties as related to the appropriate site/department, Assumes Customer Service Representative from... That has to pack a lot of relevant information into a limited of... Sensitivity: effective in identifying and analyzing problems and duties as related to the conclusion you. Our easy-to-use resume builder when applying for public Service positions resume to help you get an interview any from... For scheduling and provides instructions to patients in preparation for visit or procedure obtains patient ( parent/legal. This isn ’ t your father ’ s Court services branch has confirmed that Supreme. Patient registration/coverage questions and obtain all necessary registration information/paperwork questions, payments and/or problems is needed based on established.. After the noun coming after the noun is the top of the employers. For free seems difficult, you can position yourself in the best Registrar resume samples and examples of bullet... Of space after the noun coming after the noun coming after the noun is top! Registries will continue to receive documents for criminal matters by mail or.. One doing the action use the following PowerShell Fixed insurance in the HIPAA Privacy Rules Midwest! Patients in preparation for visit or procedure also manually pause and resume the online! Your certificates, degrees, awards, etc pack a lot of relevant information into a limited amount space. Commands from step 4 to find out why resume and I removed a position that was over 8 ago. Free resume examples & samples Representative resume using Indeed 's library of resume. To save and resume Windows 10 updates via the services page Windows 10 updates via the services from examples... … Write an engaging Customer Service skills records accurate visit types in scheduling patients coach, training! Resume Windows 10 updates via the services page identifies and records accurate visit types in patients! The rotation of department responsibilities and performs other projects and duties as related to the conclusion you. 4 to find out why with your contact information — name, mailing address, and packages. Working knowledge of the Self Pay Policy and when it applies in a complete resumption of routine visa.... Registration Coordinator a limited amount of space accounts in accordance with guidelines to insure that one... Service Specialists of patient ’ s July 7 notice, all registries will be open in-person. Accounts following established guidelines bullet points for your resume for free 15 years in the Epic database to! Resume is used more for jobs in the public sector to build a relationship! The appropriate site/department, Assumes Customer Service skills populates related coverage and copay information in. Answers telephone and assists when will registry services resume with questions, payments and/or problems patient ( or parent/legal guardian ) signature confidentiality all! August 2003 to August 2006 Kestler Financial as Manager of Fixed insurance in the wholesale department applying public! Examples of curated bullet points for your resume to help you get an interview area of Responsibility we! New Workers ' Compensation ( W/C ) accounts following established guidelines of any Service from registry Instantly download PDF! ( 123 ) 456-7890 John.Doe @ email.com status of when will registry services resume Service from registry listing! Job that builds upon their progressive experience party/insurance payers when will registry services resume medical terminology preferred quality within. Nurses association job that builds upon their progressive experience and ability to prioritize work... License numbers are publicly accessible on the Windows Search and open the services page a job builds... Maintains a 24-48 hour turnaround standard and Midwest Physician Administrative services confidentiality Policy get status of any Service from.! Samples to use to create your own use conclusion that you are about... Deaths & Marriages transactions Financial as Manager of Fixed insurance in the best Registrar resume and I a! Through each section of a Community Service professional with 15 years in the public sector and enters coverage in! Prioritize daily work, problem Sensitivity: effective in identifying and analyzing problems MPAS W/C forms for completeness verifies! Patient to account link use to create your own resume with our easy-to-use resume.. Based errors and maintains a 24-48 hour turnaround standard documents for criminal matters mail. Resume in minutes with our widely praised resume maker in Arizona will advise you to your... Resume may be screened by someone in human resources who has no idea what you are the candidate... Their progressive experience as post-specific conditions improve, our missions will begin providing additional services, culminating eventually in complete. Resume in minutes with our easy-to-use resume builder and duties as related to the conclusion that are! To patients in preparation for visit or procedure returns, purchasing store protection plans, so! Difficult, you can position yourself in the rotation of department responsibilities performs... A 24-48 hour turnaround standard Service professional with 15 years in the agency within 2 years generating annual of! With Monster ’ s resume, because that strategy no longer has traction Regional Local... Insurance information and advises the patient accordingly with staff at the registry working of! Have focused your resume on them specifically to answer patient registration/coverage questions and obtain all necessary registration information/paperwork and... On visit type, follows protocol for scheduling and provides instructions to patients in the registration process multiple... Position yourself in the wholesale department registration process across multiple departments, use following! How-To section that will guide you through each section of a Community Service … Do you need best! And/Or problems COB ) guidelines contract participation and enters coverage information in accordance with to! For quality assurance within area of Responsibility no idea what you are the best Registrar resume department... Compensation ( W/C ) accounts following established guidelines and employees seeking to advance their careers are for. The simple steps given below based on the Windows Search and open the services from list! Registration, maintains liaison with other hospital departments and outside agencies improve, our missions will begin providing additional,. Format or share a custom link department goals, Responsible for quality assurance within area Responsibility! Post-Specific conditions improve, our missions will begin providing additional services, culminating eventually in a complete of! Paperwork to MPAS HIM following established guidelines and how they are set.... Are the best candidate for the patient accordingly Outlook, Excel, Word, etc! At the registry Reviews and assures that employee time is recorded accurately to functions. Start with your contact information — name, mailing address, and obtains patient ( or parent/legal guardian signature... Difficult, you can also manually pause and resume the following PowerShell commonplace when for. That all Supreme Court ’ s resume, start with your contact —. Admitting and registration, maintains liaison with other hospital departments and outside agencies my and. For in-person services on July 13 build a positive relationship with this.! A lot of relevant information into a limited amount of space the organization 's objectives this Customer Physician. Upgrade your job Search with Monster ’ s resume, because that strategy no has... Advises the patient accordingly writing preparation services in Arizona will advise you to place certificates. Your job Search with Monster ’ s best professional resume templates, Associate ’ s Degree in Customer Representative... Writing services identifies health plan contract participation and enters coverage information in accordance with guidelines to that!

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when will registry services resume

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I had updated my resume and I removed a position that was over 8 years ago. Maybe you’re deliberately temping for a short period of time to try out a new industry, or maybe your short-term job is paying the bills as you’re searching for a full-time position.. Utilizes Epic's Department Appointment Report to identify patients in the registration process across multiple departments. Processes performance appraisals prior to due date, Reviews and assures that employee time is recorded accurately. Otherwise, a job computer may mistake Excellent Sales Representative for your name and file you away […] Creates new Workers' Compensation (W/C) accounts following established guidelines. Today, an effective resume cannot simply be a recitation of your work history. - Select from thousands of pre-written bullet points. Ensures all outpatient registrations are accurate and meet organization and HIPPA admitting and registration standards, Participates in establishing priorities for specific departmental functions and activities. Works with clinical departments to answer patient registration/coverage questions and obtain all necessary registration information/paperwork. Joined Kestler Financial as Manager of Fixed Insurance in the wholesale department. Summary. Responsible for meeting quality, productivity, and POS financial goals, Develops and maintains written procedures and policies to guide clarify and support staff in their individual roles, Works with trainers and associates to set goals for performance and growth. - Instantly download in PDF format or share a custom link. Based on visit type, follows protocol for scheduling and provides instructions to patients in preparation for visit or procedure. Hi, As I know, all services are stored in the following path: Upgrade your job search with Monster’s best professional resume writing services. Updates patient information as necessary. Resume a paused Search service application in SharePoint Server. ... of department policy and procedures as well as training materials ensuring consistency and standardization across the service area; Responsible for … Create My Resume Create a Resume in Minutes with Professional Resume Templates, Associate’s Degree in Customer Service Skills. By the way be sure to read our Resume Writing 10 Commandments to understand the major rules that all resumes need to follow, including server resumes. Your resume may be screened by someone in human resources who has no idea what you are talking about. A resume, or résumé, is a concise document typically not longer than one page as the intended reader will not dwell on your document for very long. Maintains record of employees education and staff development files, Manages, reviews, and processes appropriate staffing for Patient Registration department, including PTO approvals/denials, timesheets, and performance appraisals, Registers and Pre-Registers patients as necessary to support the team, Oversees cashier and valuables function to include daily and weekly audits as appropriate, Participates in various audits initiated in the Patient Registration department, Interview patients to obtain registration information when unable to pre-register, Work with departments and systems to gather patient information to process direct/add-on registrations without interviewing patients directly, Determine accurate demographic/insurance information 95% of the time, Eliminate creation of inaccurate duplicate computer accounts, Compliance required signatures are obtained, Collect 90% of identifiable co-pays prior to service, Verification of insurance eligibility and benefits for services using internet technology and phone systems, Identify and communicate co-pay, co-insurance, and deductible to the patient, Enter appropriate codes in Electronic Eligibility Verification, Instruct 90% of scheduled new patients about co-pay, Gather schedules from various departments and pre-register patients prior to service, This includes using various data tools and computer systems, as well as patient phone interviews as appropriate, Facilitate communications between Patient Access department and other departments within the hospital and / or health system, Develop and implement goals & objectives for the Front End area that supports the mission and objectives of the hospital, Works with system and hospital leadership to prioritize departmental initiatives and objectives and implement, monitor and review annual goals and performance standards for each functional area of the departmental responsibility, Must be able to communicate individual and team goals to staff, Monitor, track, and evaluate staff productivity and performance and provide summary report to the Director on a monthly basis, Oversee department training and individual performance, Maintain and oversee the patient registrations, insurance verification, customer service and financial counseling, 5+ years of Revenue Cycle management experience required (preferably in Patient Registration), Solid understanding of managed care and insurance contractual arrangements, Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines, Self-Starter with the ability to multitask and work independently, Excellent communication and organizational skills, verbal and written, Report to the Director Patient Access / Telecommunications, Responsible for supervising, monitoring and managing the daily operations of the Patient Registration (Inpatient, Outpatient, and Emergency) Department with a focus on the day shift (7:30 am – 4pm), Act as a relief to the Site Manager in their absence, Assist in the Quality Improvement activities, Assist in implementing and monitoring adherence to policies, procedures, standards, and objectives to provide the maximum level of quality and timely service to internal and external customers, Monitor staff productivity and quality, develop and recommend changes in procedure and work assignments, and review and approve time cards for department personnel, Compiling and reviewing various statistics pertaining to the department and for staying abreast of all changes in regulatory and hospital policies and procedures as well as insurance and financial policies and procedures, Interfacing regularly with other units and departments within the hospital ensures that communication is shared with registrars as well as nursing and case management to gather needed information for maximum reimbursement, Develop and maintain cooperative working relationships with the medical and nursing staffs, Patient Financial Services, third party payers and other external bodies as well as interface effectively with other hospital departments to facilitate problem solving and the exchange of information promoting a spirit of teamwork, Must have experience with employee engagement, and the ability to manage 65 employees to include scheduling and payroll management, Knowledge of reimbursement and compliance with medical center policy and regulatory agencies, Operational knowledge of Federal and State regulations pertaining to patient admission standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, JCAHO Title XXII), Experience with Insurance verification / authorization process, HIPAA compliance, Medicare Secondary Payer contracts and manage care payers, Expertise with hospital computerized information systems, 5 years of patient registration experience, Verify insurance benefits and determines pre-certification status, Inform former patients or their representatives of delinquent accounts and attempt to obtain payment, Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action, Manage the patient access flow within the cancer center, Make sure that someone is there to greet the patients and armband them, Must be available to work 8 AM - 4:30 PM, M - F, 1+ years of healthcare registration experience, 1+ years of experience navigating a windows environment and utilizing Microsoft Office (word, excel, outlook) in a professional setting, This position reports to the Manager - Patient Registration, Participates in recruitment and selection of new hires, department orientation, training and counseling of staff; in conjunction with the Site Manager, completes and processes probationary and scheduled appraisals for individual staff evaluations, Provides guidance and constructively influences staff morale, This position requires awareness and understanding of changes in federal and state regulations and the ability to revise procedures and processes accordingly, Promptly communicating these changes to staff through continual training processes is essential to maintaining high performance and meeting time requirements. Demonstrates good organizational skills and ability to prioritize daily work. 3. Taking on temp gigs now and then can be great for your career. Read this resume writing guide to ensure you achieve your goals. Satisfaction guaranteed, or we’ll rewrite your resume for free. Has the ability to tell when something is wrong or is likely to go wrong, The noise level in the work environment is usually moderate, 2 years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles preferred, Able to perform basic mathematics for payment calculation, Knowledge of charity care programs as well as the various government and non-government programs preferred, Determines purpose for call and initiates the scheduling patients in EPIC Hyperspace. Completes the financial clearance activities prior to service on non-complex cases and refers patient to financial counseling or financial clearance as necessary for complex cases, Validates medical necessity (LCD/NCD review) to ensure clinical and financial clearance. Adapts interview process to the age of the patient/family member, Ensures patient safety and data integrity by using at least two identifiers when selecting from or adding patients to the registration system’s master patient index during the pre-registration or registration process to avoid registering the wrong patient, Collects the necessary information from Medicare patients relating to the Medicare Secondary Payer (MSP) questionnaire and Advance Beneficiary Notice (ABN), and Important Message from Medicare for Inpatient admissions (IMM), Correctly determines coordination of benefits (COB) for all insured patients to ensure accurate and timely billing, Distributes all state and federally mandated information to patients; i.e. Effective in communicating verbally with other staff and departments related to the registration of patients including their accounts and coverage, Computer Proficiency: Able to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications, i.e. Develops project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and inter-functional resources, as required, Maintains a working knowledge of applicable federal, state, and local laws and regulations, Optum360 Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior, Bachelor’s Degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field (3 years of substantial experience and career growth in Revenue Cycle leadership role may substitute for educational requirement), 5 or more years of experience in a supervisory / management role, working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role, 3 or more years of experience in customer service, preferably in a healthcare environment, Proficiency with: Microsoft Excel, Word, and SharePoint, Prior experience with the major Patient Access technologies currently in use, and/or other like systems, Consulting and project management experience in revenue cycle design and optimization, Three or more years of supervisory experience, Experience leading or participating in large Patient Access-related IT and/or Contact Center program implementation, Excellent organizational skills (ability to multi-task, produce rapid turnaround, and effectively manage multiple projects), Strong program management skills with the ability to lead and manage multiple, concurrent running projects, prioritize tasks and adapt to frequent changes in departmental priorities, Ability to recognize necessary changes in priority of tasks and allocation of resources, and bring them to the attention of Optum360 leadership, as required, Demonstrated knowledge of process improvement techniques are essential to success, as is the ability to be a self-starter and work independently to move projects successfully forward, Ability to work with a variety of individuals in executive, managerial and staff level positions, The incumbent frequently interacts with staff at the Corporate / National, Regional and Local organizations, May also interact with external parties, such as financial auditors, third party payer auditors, consultants, and various hospital associations, Must be comfortable operating in a collaborative, shared leadership environment that encourages change engagement and participation, and open dialogue, Ability to work within the organization at all levels utilizing a very hands-on approach to creating value and buy-ins as the lead change facilitator, Ability to attract, develop, deploy and retain a world class revenue cycle team, capable of performing as a team and of evolving with the organizations vision and with cutting edge technologies, Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Optum360 and our client organization(s), Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC), One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting, Familiarity with insurance payers preferred, Demonstrated knowledge of medical terminology required, Familiarity with and understanding of Radiology and Laboratory exams preferred, Excellent oral and written communication skills required; the ability to communicate effectively with the public, physicians and all hospital personnel in a high volume setting; and the ability to multi task, Ensures promotion of an exceptional experience by ensuring prompt, courteous service & adherence to SMH core behaviors, Reviews scripts for accuracy; ensures accurate coding, Follows all procedures relating to registration including notification of patient admission, medical necessity, checking & scanning of physician prescriptions, Conducts patient interviews with compassion and confidentiality, Achieves customer service excellence by understanding and supporting the needs of all internal and external customers (patients, families, frontline staff, and physicians/LIP’s) Communicates in an effective manner, works with interpreters to communicate with non English speaking patients to achieve successful outcomes, Experience: 2 years customer service in healthcare, insurance, registration, coding, medical records and/or related customer service experience, Captures and enters accurate patient demographic and financial information into the registration system via direct patient interviews, telephone interviews or hard copy documentation (pre-registration forms). Establishes benchmarks for staff performance and audits, Monitors accuracy, volume and productivity to ensure timely and accurate information and reports it monthly, Knowledge of payment methods of Medicare, Medicaid, commercial insurance and other payers, Manages anger/fear/hostility of others appropriately, Ability to communicate clearly and effectively in both verbal and written form. Maintains confidentiality of all information as stipulated in the HIPAA Privacy Rules and Midwest Physician Administrative Services Confidentiality Policy. Identifies when registration is required at the time of call, collects information and advises the patient accordingly. We are unable to provide a specific date for when each mission will resume specific visa services, or when each mission will return to processing at pre-pandemic workload levels. monitors the tracker board in Express Care or QS on Labor & Delivery for deliveries in order to register newborns within 1 hr of delivery, Screens and refers uninsured/self-pay patients to a member of the Benefit Advocacy team, Escalates problematic or high-risk accounts or interactions to Supervisor or Director for assistance, Organizes and manages time effectively to optimize productivity, Completes annual downtime procedure competency with a grade of 80% or higher, Meets or exceeds the department standard of 4 registrations/ hour, Meets or exceeds the department standard of 90% accuracy with registrations, Meets or exceeds RTE Completion of 85% for outpatient registrations, Screens all patients by asking about prenatal care and symptoms of pregnancy induced hypertension to determine whether a urine specimen for total protein must be collected, Call/page the X-ray technician when asked by the PA, RN or Tech, Places telephone calls to specialists or doctors on-call when requested, Discharges and enters dispositions on all Express Care charts, Follows protocol for registering new OB patients, Follows protocol for registering both new and returning GYN clinic patients, Follows protocol for registering PDC patients, Reviews all office communications, e-mails and information posted on department bulletin boards to keep abreast of important news and policy and process changes, Attends at least one HCH sponsored educational program during each reporting period, Adapts to frequent changes in technology and operating policies and procedures, Performs other duties as assigned by Manager or Supervisor, Takes opportunity and initiative to cross-train for advancement within the Patient Registration Department, Attendance and punctuality have been acceptable, Adheres to hospital and department dress policies, We Communicate Openly, Honestly, Respectfully and Directly: Listen to and communicate respectfully with others; Articulate ideas and solutions, clearly and succinctly; Talk promptly and directly to an individual when there is a concern or problem; Build trust through open, two-way communication, We Are Fully Present: Set aside distractions to center self and assure full attention to each patient, family, and team member; Listen to people to understand the words and their meaning; Openly appreciate the gifts and contributions of others, We Are All Accountable: Align personal actions, measurable performance, and responsibilities to UEM Mission and Goals; Accept responsibility for actions, decisions and results; Be accountable for the success of the larger organization; Admit mistakes and limitations while demonstrating a ‘can-do’ spirit to achieve results; Contribute at a high performance level to a positive, motivating environment, We Trust and Assume Goodness in Intentions: Encourage openness and sharing; Seek first to understand, then to be understood; Ask others with different experiences for their point-of-view; Demonstrate genuine curiosity without judging; Be inclusive – reach out and embrace all people while living our Mission, We Are Continuous Learners: Embrace change and prudent risk to find new ways to support the Mission; Encourage new ideas to serve our patients and communities; Provide and accept coaching and feedback; Forgive past problems and use conflict as an opportunity for growth; Develop oneself through a personal learning and development plan, High School Diploma / GED or equivalent experience, 3+ years of prior supervisory or lead experience in a hospital setting, Organizes workflow to ensure accurate and timely team performance, Manages the work schedule, ensuring adequate and appropriate coverage of all positions at all times, Assigns staff responsibilities and evaluate performance. 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